![]() Arrived Damaged or not working : The customer is required to return the product to the address provided and will be refunded for this cost.The original shipping cost incurred will be deducted from the total refund and in the case of Omega or Excalibur there will also be a restocking fee of 5%. You made the wrong choice : Omega Juicers Australia will provide a refund, exchange or credit note once the item(s) are returned unused and in their original undamaged packaging within 30 days.If you need help identifying your juicer, simply email us a picture of your juicer, and a picture of the labels on the base of the juicer to Day Money Back Offer These parts can be purchased from our Shop page. Should you wish to file a warranty claim, please complete the online warranty claim or contact us at aim to reply within 24-48 hours of receiving your email. ![]() Please note we reserve the right to have a qualified technician check the machine ourselves and will aim to fix any issues we find, before returning the machine to you. Contact us directly for troubleshooting/return instructions.Īfter we have reviewed your Warranty claim, should we agree that the issue is likely to be due an error caused at the manufacturing stage we will issue you with a prepaid label and instructions on how to package your machine for safe sending. If you have purchased an Omega juicer from a retail store such as Love Your Health Australia, Kogan or Nourished Life and you are having issues, please DO NOT return your juicer to our retail partners. Transfer: Please note that warranties are only valid for the original purchaser who bought and has registered with us. Improper Usage: Omega Juicers Australia assumes no liability for parts or labor coverage for component failure or other damages resulting from improper usage or installation or failure to clean and/or maintain the product as set forth in the Owner’s Manual provided with each unit.Ĭonsequential Damages: This warranty does not cover any defect due to, or resulting from, ordinary wear and tear, handling, abuse, misuse, or harsh chemical action, nor shall it extend to any product from which the serial number has been removed or altered, or modifications made by unauthorised service personnel or damage by flood, fire or other acts of God. The Warranty for Omega Juicers Australia Does NOT cover: For all Omega Juicer Parts (other than those considered to be consumables: see below) the Warranty is valid for 5 to 10 years from purchase date.įor Omega Juicers used for commercial purposes both the motor and the parts are covered by a 1 year Warranty, which covers MANUFACTURERS FAULTS ONLY. The Warranty for the Motor of all Omega Juicers in Australia lasts for 15 to 20 years from purchase date. ![]() This Warranty covers MANUFACTURERS FAULTS ONLY.
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